Augmented Customer Support

Have a look at this story:

If you ever had to support a customer with some use case, you know it well: customers are rarely useful when you ask them to describe a problem.

You might ask them to click somewhere on the page… good luck! And don’t expect them to open the devtools and give you the response to a specific URL request. It will not happen.

You need a solution, and we have the right solution for you.

The solution

With Buglink you can finally see the user screen in real-time while you chat or on the phone. Moreover, after the users authorize a session, you can inspect their devtools remotely. You can also show them how to do something since your cursor is visible to them too.

And the User does not have to install anything. Everything is automatically managed by Buglink transparently on your web application.

Talk with our team and discover how Buglink can make your company: